Exelon is a $27.4 billion energy provider that participates in every stage of the business, from generation to delivery. The company has 28,000 employees spread across seven business units. Reputation Partners was engaged to conduct a comprehensive national assessment of all internal communications channels, messages and processes. Reputation Partners organized our assessment into three primary channels – research, surveys and focus groups. The research was conducted across the enterprise, including nearly 30 focus groups and surveys tailored to specific business units.
Upon completion of our assessment, Reputation Partners produced a 250-page report of our Exelon-wide and business unit-specific findings. The report included employee verbatims, expert analysis, case studies and examples from best practice companies, and recommendations for enhancing Exelon’s employee communications – organized by priority and investment. Our work was shared with Exelon CEO Chris Crane, senior leadership at Exelon and all business units, and employees across the organization. As a result of our assessment, significant improvements to employee communications messages and practices are currently underway at Exelon.